Our

Privacy Policy

We collect information about the various parties who may utilise our services. There are four broad categories of information that we collect:

  • Information we require to supply our services. When you first sign-up to our newsletter, make an inquiry about our products or services, or book a flight whether online or via phone or in-person, we request information such as your name, e-mail address, phone number, country of residence, and credit card details (if you are paying online).
  • Non personally identifying information. In addition to the information you specifically provide above, we operate statistics gathering software on our website to collect information about the number of visitors coming to the site. No identifying information is collected by this software. The software records the IP address of the visitor only. We use this information to improve our own technical structure and performance, and to determine which areas of our website are most popular.
  • Personal information stored on a website hosted by our supplier Bookeo. Because we use Bookeo booking software for our online flight bookings, any information that is submitted as part of online flight bookings will be physically located on a Bookeo server. Bookeo's Privacy Policy is located here: https://www.bookeo.com/privacy/
  • Our online booking software, provided by Bookeo, also uses ‘cookies’. Cookies are pieces of information that a website can transfer to an individual’s computer in order to allow that website to store information about user preferences. The booking software uses cookies that expire once the visitor leaves the website. Cookies are used to collect session IDs. It is possible to adjust your Internet browser to refuse cookies, but you may find that this reduces the functionality of the site.

Use of your Personal Information

We collect and use your personal information to operate our website and deliver our services to you. We may use your personal information to:

  • respond to your enquiry;
  • fulfill a flight booking you have made with us, which may include providing your personal information on to our associated flying school and/or flying instructors who are directly involved in fulfilling your booking;
  • contact you with news and updates, if you have signed-up to our mailing list;
  • in the case of credit cards, to bill you for products or services you have purchased;
  • monitor and address complaints, other feedback, and to resolve disputes;
  • maintain a history of your dealings with us.

We will treat all personal information that we collect as strictly confidential. We do not rent or lease our customer lists to third parties. We will not reveal, disclose, sell, distribute, rent, license, share or pass onto any third party (other than those who are contracted or supply services to Electro.Aero) any of your personal information unless we have your express consent to do so, other than in the circumstances set out in the next paragraph.

We will disclose your personal information, without notice or your consent, only:

  • where we in good faith believe that it is appropriate to disclose information to a party in connection with the efficient provision of our services to you;
  • if we are required to do so by law or in the good faith belief that such action is necessary to conform with the laws, applicable code of conduct or legal process served on us in relation to our business or website;
  • to protect and defend the rights or property of Electro.Aero;
  • if we consider it necessary to do so in order to enforce or apply the terms of any of our agreements with you;
  • to contractors providing licensed collections services, credit card payment processing and CRM services, who comply with our privacy and security policies;
  • if we sell our business or part of it; and
  • in extreme circumstances, to protect the personal safety of users of Electro.Aero’s services, its website, our staff or the public.

Security of your Personal Information

We use industry-standard security to protect your personal information from unauthorised access. We use Google Drive, Bookeo, Stripe, MailChimp and Typeform to collect and store personal information. Only staff who need to have access to your personal information in order to perform their job function are authorised to access our databases. Constant changes to the Internet and technology mean that we cannot guarantee that data transmission will be 100% secure, or safe from attack by unauthorised intruders. We will endeavor to take all reasonable steps to protect the personal information you may transmit to us or from our online products and services, including credit card information. We will also make our best efforts to ensure its security on our systems. In addition, our employees and the contractors who provide services related to our information systems are obliged to respect the confidentiality of any personal information held by us. However, we will not be held responsible for events arising from unauthorised access to your personal information.

Accessing Your Personal Information

From time to time you may need to update your personal information that we hold in our database. You may contact us, either by direct e-mail or through the contact form on our website, and we will endeavour to update your personal information that we hold in our database as soon as possible. You may also request that we delete your personal information that we hold in our database. We will do this as soon as possible upon confirming your request, as long as that information is no longer required to deliver a product or service that you have purchased from us, and/or is no longer required to protect and defend the rights or property of Electro.Aero as may be the case.

Complaints

If you have a complaint about any aspect of our Privacy procedures, please contact our Privacy Officer on info@electro.aero. We will deal promptly with your complaint. If we cannot resolve the complaint to your satisfaction within a reasonable time, you or we may refer the complaint to the Privacy Commissioner.

Statement of Ownership and Applicable Laws

This is to certify that this website is owned and run by Electro.Aero Pty Ltd, Australian Business Number (ABN) 92 602 202 746, a company incorporated in the State of Western Australia. In the event of a dispute, the applicable laws are those applying in the State of Western Australia.

4B Maule Road
Jandakot Airport
Perth
Western Australia

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Safely propelling sustainable aviation.

Hangar 5A Maule Road
Jandakot Airport
Perth
Western Australia
E info@electro.aero